The meeting ended. People filed out without meeting his eyes.
But then he remembered He muted his microphone. He looked at the client’s face—the tight jaw, the way he kept touching his collar, the tremor in his voice. The man wasn’t angry about math. He was ashamed. He had promised his board a perfect rollout. Emotional Intelligence 2.0 by Travis Bradberry-...
Adrian unmuted. “Mr. Tanaka,” he said, his voice softer than it had ever been. “A 2.7% error rate is statistically fine. But this isn’t about statistics. It’s about trust. And we broke it. I’m sorry. I’ll personally rewrite the failsafe protocol and fly to Osaka tomorrow to walk your team through it. No extra charge.” The meeting ended