Hmm. That might work. But no discount at all?
"Would that add value for you?" This is a professional way to check if your offer is acceptable.
Alright. Send me the contract with those extras.
You work for a software company. A loyal customer, Mr. Davis, is threatening to cancel his subscription unless you lower the price.
Good morning, Mr. Davis. This is Sarah from TechFlow support. I understand you’d like to discuss your renewal price.
Yes, Sarah. Your new rate is 20% higher. I want the old price, or I’m leaving.
Premium support? What does that include?
Handling Difficult Customer Calls (Level: Intermediate) Duration: Approx. 2 minutes (when read at natural pace) [INTRO MUSIC - Soft, professional, fade out]
"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"
[SOUND EFFECT: Phone ringing once, then click]
"I hear your concern." Use this to show empathy. Do not say "You are wrong." Say "I hear your concern."
"What I can do is..." This is positive language. Focus on solutions, not problems.
Welcome to Business English Power Up . Today’s topic: Handling a customer who wants a discount you cannot give.