They respond to emails and return messages, but it’s transactional. If you receive the wrong book, they’ll refund or replace, but you pay return shipping unless the error was clearly theirs (e.g., wrong title). For a £2 book, many customers just eat the loss.
Order from them for yourself , never for a friend’s birthday, and always assume the condition is one full grade below what’s listed. When you receive a book that’s actually clean, you’ll be pleasantly surprised. When it’s rough, you won’t be disappointed—because you paid less than a cup of coffee for it.
Don’t be surprised to open your package and find a barcode sticker on the spine, a checkout pocket inside, and "Property of Lancashire Library" stamped on the title page. For readers who just want the story, this is fine. For gift-givers or shelf-prettifiers, it’s a disappointment.
They respond to emails and return messages, but it’s transactional. If you receive the wrong book, they’ll refund or replace, but you pay return shipping unless the error was clearly theirs (e.g., wrong title). For a £2 book, many customers just eat the loss.
Order from them for yourself , never for a friend’s birthday, and always assume the condition is one full grade below what’s listed. When you receive a book that’s actually clean, you’ll be pleasantly surprised. When it’s rough, you won’t be disappointed—because you paid less than a cup of coffee for it.
Don’t be surprised to open your package and find a barcode sticker on the spine, a checkout pocket inside, and "Property of Lancashire Library" stamped on the title page. For readers who just want the story, this is fine. For gift-givers or shelf-prettifiers, it’s a disappointment.
