Two weeks later, the customer withdrew the complaint. The “metallic taste” was actually a strong tannin from unripe fruit—unpleasant, but safe. Marta’s binder had saved her.
She set a timer. Every batch: she personally checked the pit tray. She clipped a thermometer to the pot. She held each funnel up to a light. She logged every seal reading. HACCP - A Toolkit for Implementation 2nd ed
Marta’s heart stopped. Then she walked to her binder. Two weeks later, the customer withdrew the complaint